VINLEC issues important statement to customers impacted by billing issue, Continue reading “VINLEC issues important statement to customers impacted by billing issue” 

By Admin. Updated 6:37 p.m., Friday, October 31, 2025, Atlantic Standard Time (GMT-4). 

St. Vincent Electricity Services Limited (VINLEC) has issued a billing advisory to customers residing in the several areas across the country.

The issue surrounds the October 2025 bills being revived by the customers which Vinlec says may be estimated due to a temporary system issue which affected the transfer of some meter reading data.

The impacted areas are Belmont, Fairbairne Pasture, Fair Hall; Spring Estate to North Union; Greiggs and Lowmans Windward to Colonarie; and Lowmans Leeward to Wallilabou.

VINLEC says the estimated billing is a short-term measure only, and accounts will be adjusted once actual readings become available.

“Be assured that if estimated readings differ from the normal usage, any variance will be corrected on the next issued bill,” the state owned company which is the sole commercial supplier of electricity said.

VINLEC said it remains committed to accuracy, transparency and providing quality service to all. “We sincerely apologise for the inconvenience this will cause and extend gratitude for your patience and understanding at this time. Customers who have queries are encouraged to contact theCustomer Services Department via email at [email protected], or telephone, 456-1701 Ext 237 or 238”.

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